Real-world case study: UPS spent more than a decade building ORION, a route optimisation system. UPS reports savings of about 100 million miles and 10 million gallons of fuel a year, and the hardest part was driver adoption.Continue Reading
Real-world case study: since 2001 Estonia’s X-Road has connected separate databases through a secure exchange layer, supporting a rule that the state should not ask for the same information twice.Continue Reading
Real-world case study: Starbucks Rewards members drove nearly 60% of U.S. company-operated sales and mobile orders passed 30% of transactions. Then stores struggled to keep up, and Starbucks changed course.Continue Reading
Real-world case study: a three-day outage in 2008 pushed Netflix to move to AWS. It chose to rebuild its systems for the cloud rather than lift and shift, and finished in January 2016.Continue Reading
Real-world case study: in June 2017 the NotPetya malware took down Maersk’s IT. The company reinstalled 4,000 servers and 45,000 PCs in ten days and estimated the cost at USD 200-300 million.Continue Reading
Real-world case study: Domino’s moved from about 30% digital orders in 2011 to more than 85% of U.S. retail sales in 2024 by owning its ordering platforms, store system and loyalty data.Continue Reading
Real-world case study: India’s DIKSHA platform connects printed school textbooks to digital lessons through QR codes, built on open-source software. What the official data shows, and where adoption is uneven.Continue Reading
Real-world case study: India’s national telemedicine service connected local health centres to remote doctors and grew to hundreds of millions of consultations. How it is structured and what the data shows.Continue Reading
Real-world case study: Klarna’s AI assistant handled 2.3 million conversations in its first month. A year later the CEO said cost had weighed too heavily. Both halves hold lessons.Continue Reading
Real-world case study: Lidl spent seven years moving its merchandise management to SAP, then stopped. What the reported reasons teach any business about process fit and customisation.Continue Reading