An outsourced support desk can extend your hours and cut response times, if it is set up well. Here is what to decide before handing over customer calls, emails and chats.Continue Reading
Cupboards of files slow every search and put records at risk. Here is how document digitisation and data entry turn paper archives into clean, searchable data.Continue Reading
Not every task should be outsourced on day one. Here is how to choose the back-office work to hand over first, and how to hand it over without losing control.Continue Reading
Hiring directly, managing across time zones and keeping quality consistent: the challenges of building an offshore team, and how a managed dedicated team in India is set up.Continue Reading